Last updated: June 2026
At Cristal Poker Casino, we take the privacy and security of your personal data seriously. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have over your data. By registering an account and using our platform, you confirm that you have read and understood this policy.
1. Who We Are
Cristal Poker Casino is operated by Versus Odds B.V., a company registered under the laws of Curaçao, holding a valid Curaçao eGaming licence (No. 8048/JAZ). For the purposes of this Privacy Policy, Versus Odds B.V. is the data controller responsible for your personal information.
2. Information We Collect
2.1 Information You Provide Directly
When you register an account or use our services, we collect the following personal information:
- Full name
- Date of birth
- Email address
- Residential address, city, and postal code
- Phone number
- Username and password
- Selected currency and language preferences
- Payment method details provided during deposits and withdrawals
2.2 Information We Collect Automatically
When you access and use our platform, we automatically collect certain technical data, including:
- IP address and approximate geographic location
- Device type, operating system, and browser information
- Pages visited, games played, and time spent on the platform
- Deposit and withdrawal history
- Bonus claims and wagering activity
- Login timestamps and session data
2.3 Information from Third Parties
We may receive additional information about you from third-party sources, including:
- Identity verification providers used during KYC processes
- Payment processors confirming transaction details
- Fraud prevention and anti-money laundering screening services
- Publicly available sources where permitted by applicable law
3. How We Use Your Information
We use the personal information we collect for the following purposes:
3.1 Account Management
To create, maintain, and manage your Cristal Poker Casino account, including processing registrations, verifying your identity, and managing your preferences.
3.2 Transaction Processing
To process deposits, withdrawals, and any other financial transactions carried out through your account, and to maintain accurate records of all account activity.
3.3 Legal & Regulatory Compliance
To comply with our obligations under applicable laws and our Curaçao eGaming licence, including anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, and fraud prevention measures.
3.4 Customer Support
To respond to your queries, resolve disputes, and provide assistance through our live chat, Telegram, and email support channels.
3.5 Responsible Gambling
To monitor gaming activity and identify patterns that may indicate problem gambling behaviour, and to apply responsible gambling tools where appropriate.
3.6 Marketing Communications
Where you have opted in to receive marketing communications, we may use your email address or contact details to send you information about promotions, bonuses, and platform updates. You may opt out of marketing communications at any time by contacting our support team or using the unsubscribe link in any marketing email.
3.7 Platform Improvement
To analyse usage patterns, improve our game library and platform features, and enhance the overall experience for Canadian players using our services.
4. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contractual necessity — Processing required to fulfil our obligations under your account agreement with us
- Legal obligation — Processing required to comply with applicable laws and regulatory requirements
- Legitimate interests — Processing carried out for fraud prevention, platform security, and business analytics
- Consent — Processing based on your explicit consent, including marketing communications
5. Who We Share Your Information With
We do not sell your personal data to third parties. We may share your information with the following categories of recipients where necessary:
5.1 Identity Verification Providers
Third-party KYC and identity verification services used to confirm your identity and comply with our regulatory obligations.
5.2 Payment Processors
Financial institutions and payment service providers used to process deposits and withdrawals on your account, including card networks, e-wallet providers, and cryptocurrency processors.
5.3 Fraud Prevention & AML Services
Specialist third-party providers used to screen transactions and account activity for signs of fraud, money laundering, or other financial crime.
5.4 Regulatory Authorities
Where required by law or our licensing obligations, we may disclose your personal data to regulatory bodies, law enforcement agencies, or other government authorities.
5.5 Technology & Service Providers
Third-party software providers, hosting services, and technology partners who support the operation of our platform — all of whom are bound by appropriate data processing agreements.
6. Cookies & Tracking Technologies
6.1 What We Use
Our platform uses cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyse platform usage. Types of cookies we use include:
- Essential cookies — Required for the platform to function correctly
- Functional cookies — Used to remember your language, currency, and session preferences
- Analytics cookies — Used to understand how players interact with our platform
- Marketing cookies — Used to deliver relevant promotional content where you have consented
6.2 Managing Cookies
You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of our platform.
7. Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. Specifically:
- Account and transaction records are retained for a minimum of five years following account closure, in line with standard AML record-keeping requirements
- Marketing data is retained until you withdraw consent or opt out
- Technical and usage data is retained for a period of up to two years for analytical purposes
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
- SSL encryption across all platform pages and transactions
- Secure storage of personal data on protected servers
- Access controls limiting staff access to personal data on a need-to-know basis
- Regular security reviews and platform monitoring
While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. If you suspect any unauthorised access to your account, contact our support team immediately.
9. Your Rights
As a player using our platform from Canada, you have the following rights regarding your personal data:
9.1 Right to Access
You have the right to request a copy of the personal data we hold about you at any time.
9.2 Right to Rectification
You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
9.3 Right to Erasure
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
9.4 Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data in certain circumstances.
9.5 Right to Data Portability
You have the right to receive a copy of the personal data you have provided to us in a structured, machine-readable format.
9.6 Right to Withdraw Consent
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
To exercise any of these rights, please contact our support team via live chat, Telegram, or email.
10. Third-Party Links
Our platform may contain links to third-party websites, including game providers, payment processors, and affiliate partners. We are not responsible for the privacy practices of any third-party websites. We encourage you to review the privacy policies of any external sites you visit.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page with an updated revision date. Continued use of our platform following any updates constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact Cristal Poker Casino Canada support team:
- Live Chat — Available directly on CristalPoker.com
- Telegram — Via our official Cristal Poker Telegram channel
- Email — Via the contact form in your account dashboard
We aim to respond to all privacy-related enquiries within a reasonable timeframe.
Read more about our Terms and Conditions and our policy about responsible gambling here.