At Cristal Poker, we believe that online gaming should always be an enjoyable and controlled experience. We are committed to providing Canadian players with the tools, resources, and support they need to stay in control — because responsible gambling is not just a policy for us, it’s a core part of how we operate.
Why Responsible Gambling Matters
Online casino gaming is a form of entertainment. It’s important to approach it with clear limits and a healthy mindset. Problem gambling can affect anyone, regardless of experience level, and recognising the early signs is the first step toward getting the right support.
Signs of Problem Gambling
- Spending more time or money on gaming than intended
- Chasing losses rather than accepting them
- Neglecting personal, professional, or financial responsibilities
- Feeling anxious, irritable, or restless when not playing
- Borrowing money to fund gaming activity
Our Responsible Gambling Tools
We provide all registered Canadian players with access to practical tools designed to help maintain control over their gaming activity.
Deposit Limits
Set daily, weekly, or monthly deposit limits directly through your account to manage how much you spend over time.
Self-Exclusion
If you feel you need a break, our self-exclusion option allows you to temporarily or permanently close your account. Contact our support team via live chat or email to activate this at any time.
Where to Get Help
If you or someone you know is struggling with gambling-related issues, the following Canadian organisations offer free, confidential support:
- Gambling Support Ontario — connexontario.ca
- Problem Gambling Help Line (BC) — 1-888-795-6111
- Gamblers Anonymous Canada — gamblersanonymous.org
Our Commitment to You
At Cristal Poker, we actively encourage all Canadian players to gamble responsibly. If you have any concerns about your gaming habits or need assistance activating any of our responsible gambling tools, our support team is available around the clock via live chat, Telegram, or email — we’re here to help.